This is the web site for 'Happy Tails Pet Care'. All printed information along with any/all content is copywrite protected. The information we collect is used to improve the content of our Web page, used to notify customers and consumers about updates to our Web site, new products and services offered, etc. is shared with other reputable organizations to help them contact consumers for marketing purposes, used by us to contact consumers for marketing purposes, shared with other organizations for commercial purposes.
With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, customize Web page content based on visitors' browser type or other information that the visitor sends.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail with your name and email address along with your request to opt out of our email mailing list.
From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by sending us e-mail with your name and email address along with your request to opt out of our email mailing list..
If you supply us with your postal address on-line you may receive periodic mailings from us with information on new productnformation, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, customize Web page content based on visitors' browser type or other information that the visitor sends.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail with your name and email address along with your request to opt out of our email mailing list..
Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
Upon request we provide site visitors with access to no information that we have collected and that we maintain about them.
Consumers can access this information by e-mail us at the above address.
With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the email address provided.
Refund Policy:
How long do I have to return an item?
You have 14 days from the date the item is shipped to contact Stock Room Stuff. You have two options to choose from.
1. email: happytailspetcare@live.com
2. snail mail: PO Box 70, Thompsons Station, TN. 37179
When will my order ship?
In-stock items are usually shipped within forty-eight hours.
When will my order arrive?
Every in-stock order is delivered within 14 days, unless a quicker ship method is chosen.
Shipping upgrades require the recipient's daytime phone number and a street address. We cannot ship expedited orders to P.O. boxes.
How are shipping and handling charges determined?
They are based on the merchandise total shipped to a single address.
How will my order be shipped?
In order for you to receive your Happy Tails Pet Care package as quickly as possible, we select the fastest, most efficient carrier available in your area.
How are shipping and handling charges applied to multiple addresses?
Shipping charges are applied based on the merchandise total shipped to each address.
Please note:
At Happy Tails Pet Care, we want you to shop in confidence knowing that your purchase is Always 100% Satisfaction Guaranteed. If, for any reason at any time, you choose to return your selection, we'll cheerfully refund the purchase price, help you with an exchange, or credit your account.
You can return your purchase by mail within 14 days of the shipping date. If you have any questions, please send an email request and one of our knowledgeable customer service representatives will be happy to assist you.
Happy Tails Pet Care
P.O. Box 70
Thompsons Station, TN. 37179
If you no longer have the receipt or packing slip, please include your name and address on a note in the package you're returning.
If the item you're returning was a gift, please include the name and address of the person who sent you the gift. This information will assist our Returns department in locating your order and expediting your request.
There is no charge for return postage if you are exchanging for a different size, or if an item is damaged or defective. Otherwise the $6.95 pre-paid return postage fee will be deducted from your credit.
100% Guarantee
If a Happy Tails Pet Care purchase ever fails to meet your expectations for any reason, return it for an exchange or a full and prompt refund of the merchandise purchase price. There's no time limit to our guarantee, so there's absolutely no risk.
By mail
If you are exchanging for the same item in a different size, you will not be charged for return shipping costs. If you are exchanging for a different item, your credit card will be billed $6.95 for postage.
Please send returned/exchanged merchandise to the following address. Please allow 4-6 weeks for the return process to take effect.
Happy Tails Pet Care
P.O. Box 70
Thompsons Station, TN. 37179
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email: crittersupport@happytails101.com
humansupport@happytails101.com